Shipping & Returns

When will you receive your order?

-In stock: You can expect to receive these items within 2-3 working days following your order if you are located in the North or South of Ireland. Please allow extra time if you are located in a remote area and also if your item is over 15 kilos.

-Out of Stock. If a product is showing out of stock please give us a call on 028090460541 or Contact us at info@norsemensafety.co.uk for more information about expected delivery times.

-Welding Machines. Due to the nature of these products, delivery times for Welding Machines can vary from within 2-3 days to a few weeks. Please contact us to get a date of delivery when ordering a Welding Machine. 

Standard Northern Ireland and Republic of Ireland

All orders over £60 excluding VAT are delivered 2-3 working days free of charge* (Northern Ireland postcodes only)
All orders under £60 excluding VAT are delivered 2-3 working days for £6 + VAT* in Northern Ireland and £8.50 + VAT * in ROI

Excluding VAT: If your order total goes over the £60 charge after VAT is added, you are not eligible for Free Delivery. (Example – £55 INCLUDING VAT would not be eligible as it only totals to £66 before VAT is added. £65 EXCLUDING VAT is eligible for Free Delivery as this is over the £60 mark before VAT has been added onto the order.)

Standard Mainland UK Delivery (England, Wales & parts of Scotland – excluding Highlands, Offshore and Aberdeen)

All orders over £60 excluding VAT are delivered in 3-4 working days free of charge*
All orders under £60 excluding VAT are delivered in 3-4 working days for £8.50 + vat*

If you live in the Highlands or Islands of Scotland, Isles of Scilly, Isle Of Man or the Channel Islands or any other part of the world, please contact to discuss shipping options and carriage costs.

Excluding VAT: If your order total goes over the £60 charge after VAT is added, you are not eligible for Free Delivery. (Example – £66 INCLUDING VAT would not be eligible as it only totals to £55 before VAT is added. £78 EXCLUDING VAT is eligible for Free Delivery as this is over the £60 mark before VAT has been added onto the order.)

We do not offer Saturday deliveries.

*Next day delivery only applies to items in stock and to NI & ROI addresses. Orders must be received by 1:30pm, orders after this time will be despatched on the following day. Some highland postcodes and rural routes are only available as a two-day service. If you have any questions please give us a call.

What is our Returns & Refunds Policy?

Norsemen Safety &
Industrial Supplies Ltd — incorporating Norsemen Safety and Welder’s Choice

Last updated: 9 November
2026

At Norsemen Safety and Welder’s Choice, we aim to supply high-quality welding equipment, personal protective equipment (PPE), safety footwear, workwear, tools and industrial supplies.

We understand that occasionally customers may need to return an item. This policy explains our returns procedure, including cancellations, incorrectly ordered goods, defective products and items that cannot be returned for hygiene or safety reasons.

This policy applies to purchases made through www.norsemensafety.co.uk and www.welderschoice.co.uk, as well as other orders placed directly with us, subject to the applicable terms of sale.

Nothing in this policy affects your statutory consumer rights.

1. Change of Mind, Incorrect Size or Incorrectly Ordered Goods

If you have changed your mind, ordered the incorrect size, selected the wrong product or no longer require an item, you may be able to return it subject to the conditions below.

Consumer Purchases

For eligible goods purchased online, by telephone or through another distance-selling method:

• You must notify us of your intention to cancel within 14 days of receiving your goods.
• You then have a further 14 days from notifying us to return the goods.
• You are responsible for arranging and paying the return carriage or postage costs.
• You may inspect or try on goods to the same extent as you reasonably could in a retail shop.
• You must take reasonable care of the goods while they are in your possession.

We may make a deduction from your refund where handling beyond what is necessary to inspect the goods has reduced their value.

Business and Trade Purchases

Returns of non-defective goods purchased by business or trade customers are subject to prior approval by Norsemen Safety or Welder’s Choice.

Requests should normally be submitted within 14 days of delivery. Approved returns must be sent back within the period specified in the returns authorisation.

Goods must be unused, undamaged, complete and in fully resaleable condition.

We reserve the right to refuse discretionary returns or apply a restocking charge, which will be communicated before the return is approved. Business customers are responsible for return carriage unless otherwise agreed in writing.

2. Condition of Returned Goods

For all approved non-defective trade returns, and wherever applicable to other discretionary returns, goods must meet the following conditions:

• Be unused, unworn and undamaged.
• Be returned in their original manufacturer’s packaging.
• Have all original tags, product labels and identification markings intact and attached.
• Include all supplied accessories, manuals, instructions, warranty documents and other literature.
• Be complete and suitable for resale as new.
• Be securely packaged to avoid damage during transit.

For consumer cancellations within the statutory cooling-off period, these conditions do not prevent you exercising your legal rights. However, we may deduct an appropriate amount for diminished value caused by handling beyond what would reasonably be permitted in a shop.

Please do not attach courier labels, tape or other markings directly to the manufacturer’s product packaging.
Use suitable protective outer packaging.

3. Non-Returnable Goods — Hygiene and Safety

Due to the nature of certain PPE and safety products, some goods cannot be returned once their protective or hygiene seals have been broken, where they are unsuitable for return for health protection or hygiene reasons.

These include, where applicable:

• Disposable respirators, dust masks and other respiratory protection products.
• Disposable gloves, including nitrile, latex and vinyl gloves.
• Earplugs and other in-ear hearing protection products.
• Undergarments, base layers and intimate clothing.
• Other sealed hygiene-sensitive safety products where return would compromise hygiene or product safety.

For such products, once the hygiene or protective seal has been broken after delivery, we cannot accept a change-of-mind return.

For business customers, we may also refuse discretionary returns of opened hygiene-sensitive products or goods whose integrity and safe resale cannot be verified.

The above restrictions do not affect your statutory rights where goods are faulty, incorrectly supplied, not as described or otherwise fail to meet applicable legal requirements.

4. Safety Footwear and Workwear

We understand that customers may need to check the fit and sizing of safety footwear and workwear.

For eligible consumer online purchases, you may try on footwear or garments in the same way as you would in a shop.

However, footwear and clothing returned under our discretionary returns policy must be new, unworn and suitable for resale.

Footwear showing signs of use will not qualify for a discretionary return. This includes footwear which has been:

• Worn outdoors or in a working environment.
• Used in a way which causes visible wear to the soles, uppers or internal lining.
• Scratched, scuffed, marked, contaminated or otherwise damaged.
• Altered or modified.

Where a consumer exercises statutory cancellation rights, we may make a deduction for any reduction in value arising from excessive handling or use.

Footwear should be returned in its original branded shoebox, placed inside suitable protective outer packaging. Please do not attach courier labels directly to the shoebox.

The same principles apply to workwear and other clothing, which should be returned with original tags and labels wherever possible.

5. Customised, Personalised and Specially Manufactured Products

We cannot accept change-of-mind returns or cancellations of goods manufactured to a customer’s specifications or clearly personalised.

Examples include:

• Garments embroidered or printed with a company logo.
• Personalised workwear, PPE or branded clothing.
• Products manufactured to customer-supplied measurements or specifications.
• Bespoke welding equipment, assemblies or accessories manufactured specifically for a customer.

Standard products ordered from a supplier or obtained specially for an order are not automatically exempt from statutory consumer cancellation rights merely because they are not normally held in stock.

For business customers, specially sourced or non-stock products may be designated non-returnable or subject to specific cancellation and restocking conditions agreed before supply.

Customised and bespoke goods remain covered by applicable statutory rights where they are faulty, defective or not as described.

6. Defective, Damaged or Incorrectly Supplied Goods

If you receive an item which is defective, damaged, not as described or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order or invoice number.
• The product description and part number.
• Details of the issue or defect.
• Photographs of the goods and packaging, where relevant.
• The serial number, where applicable.

We may ask for additional information or arrange an inspection to establish the nature of the problem.

Where goods do not meet applicable legal requirements, we will provide the appropriate remedy, which may include a refund, repair or replacement in accordance with your statutory rights.

Where a return is required because of a confirmed fault, damage on delivery or an error by us, we will cover reasonable return carriage costs or arrange collection, as appropriate.

Please contact us before arranging the return of heavy or bulky items, including welding machines, to allow us to organise suitable transport.

The exclusions relating to hygiene-sensitive goods, worn footwear and customised products do not remove your legal rights in respect of defective or incorrectly supplied goods.

7. How to Request a Return

Before returning goods, please contact our customer service team to request a return authorisation.

Norsemen Safety

Email: info@norsemensafety.co.uk

Telephone: 028 9046 0541

Please include your order number, the item you wish to return and the reason for your request.

Where appropriate, we will issue a return and provide return instructions.

Please clearly display the returns authorisation number with your return.

Requesting a returns authorisation helps us process goods efficiently. However, customers exercising statutory cancellation rights are not required to obtain our approval before cancelling, provided they notify us of their decision within the applicable cancellation period.

8. Return Carriage and Responsibility

Change-of-mind and incorrectly ordered goods

Where a customer returns eligible goods because they have changed their mind, ordered the wrong size or selected an incorrect product, the customer is responsible for the direct cost of returning the goods.

Original delivery costs will be refunded where required by consumer cancellation law, up to the cost of our standard delivery service. Additional charges for premium or express delivery are not refundable beyond that standard delivery amount.

For partial order returns, original delivery costs will only be refunded to the extent required by applicable law.

Defective or incorrectly supplied goods

Where we are responsible for a defective or incorrectly supplied product, we will cover reasonable return costs or arrange collection where legally required.

Goods lost or damaged in transit

We recommend using a tracked and insured delivery service and retaining proof of postage.

For customer-arranged discretionary trade returns, the customer is responsible for safe delivery to our premises.

For consumer statutory cancellations, responsibility for the return and any refund deductions will be determined in accordance with applicable consumer law.

9. Refunds

Once a return has been received, we will assess the goods and process any refund due.

For consumers exercising their statutory right to cancel, refunds will be issued without undue delay and within the applicable legal deadline, generally no later than 14 days after we receive the returned goods or, if earlier under UK law, receive satisfactory evidence that they have been sent back.

Refunds will normally be made using the original payment method unless another method is expressly agreed.

Where permitted by law, we may deduct an amount reflecting any reduction in the value of goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

For approved business returns, any agreed restocking charge or other applicable deduction will be reflected in the credit or refund.

We do not charge consumers an administration or restocking fee for exercising their statutory cancellation rights.

10. Exchanges

If you have ordered the wrong size, model or specification, please contact us.

For eligible non-defective returns, the original product may be returned in accordance with this policy and a replacement ordered separately.

Customers are responsible for return carriage where the exchange is requested because of an incorrect selection or change of mind. Additional delivery charges may apply to the replacement order.

Exchanges are subject to product availability and the applicable restrictions on hygiene-sensitive, customised and used goods.

11. Re-delivery Charges

Please be aware that there will be a re-delivery charge if there has been a failed delivery attempt by our courier. If the delivery has failed because incorrect shipping details have been provided or the recipient was not present to receive the shipment, then it will be the responsibility of the customer to pay all re-delivery fees. If the order was carriage paid, the re-delivery charge will be the rates we show for your area.

12. Business and Trade Customer Returns

Business and trade customers do not have the same automatic change-of-mind cancellation rights as consumers.

We may agree to accept non-defective business returns at our discretion, subject to prior written authorisation and the following conditions:

• The goods are standard stock items eligible for return.
• The goods are new, unused, complete and fully resaleable.
• All manufacturer’s packaging, labels and supplied documentation are intact.
• The customer pays the return carriage costs.
• Any applicable restocking fee has been agreed before the return.
• The goods are returned within the authorised period.

Special-order, bespoke, customised, discontinued, hygiene-sensitive, opened consumable or non-stock goods may be excluded from discretionary trade returns.

Nothing in this section excludes rights or remedies which cannot lawfully be restricted.

13. Returns Address

Unless you have been instructed otherwise, approved returns should be sent to:

Norsemen Safety &
Industrial Supplies Ltd
71 Sydenham Road
Belfast
BT3 9DJ
Northern Ireland

Please include your order or invoice number and any returns authorisation reference.

Customers returning goods from outside the United Kingdom should contact us first for relevant delivery and customs instructions.

14. Your Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the United Kingdom, or applicable consumer law in other jurisdictions where relevant.

Where these rights apply, they take precedence over any conflicting provision of this policy.

15. Contact Us

For further assistance with cancellations, returns, refunds, exchanges or warranty enquiries, please contact:

Norsemen Safety &
Industrial Supplies Ltd
71 Sydenham Road, Belfast, BT3 9DJ

Norsemen Safety: info@norsemensafety.co.uk
Telephone: +44 (0)28 9046 0541

Website: www.norsemensafety.co.uk
Website: www.welderschoice.co.uk